2. What is all the fuss about ugg boots?
3. Are your boots genuine uggs?
4. I am confused. Why are there so many different brands of ugg boots?
5. How do I care for my ugg boots?
6. How do I place an order?
7. How do I make a return or exchange?
8. How do I find out what size do I need?
9. What are the shipping options and costs?
10. What are my payment options?
11. I am concerned about using my credit card online. Is your site safe?
12. How can I check the status of my order?
13. How does a Customer Loyalty Discount Program work?
14. What is the height of the product?
15. When will a refund be issued for the returned/exchanged product?
16. Why can't I find the size/colour that I am looking for?
1. What is an "ugg boots"?
"Ugg boots, or simply uggs, is a generic term for a type of sheepskin boot which has been made in Australia and New Zealand for nearly 200 years." (Source : Wikipedia) The term allegedly comes from the way the boot "hugs" the foot and leg. Click http://ezinearticles.com/?The-History-of-Ugg-Boots&id=15708 if you want to learn more about the history of Ugg boots.
2. What is all the fuss about ugg boots?
Ugg boots/sheepskin boots were made in Australia for over 200 years, but made popular around the world by Pamela Anderson, who started wearing ugg boots acquired in Australia to keep her legs warm between takes for the television show Baywatch, and it was this, that may well have originally spurred interest in these boots in America. Since 2003, these boots have become very fashionable in the U.S., partly due to marketing by an American company, Ugg Australia, a branch of Deckers Outdoor Corporation. Brian Smith created the Ugg Australia brand in the U.S., importing them to the U.S. in the late seventies. He sold the company to Deckers Outdoors in 1995. Actress Kate Hudson wore a pair of ugg boots on the poster for the mid-2004 movie Raising Helen. They were associated also with the Anglo-American actress Sienna Miller (c2003-5). The sheepskin footwear is now a major category in most U.S. department stores and retail shoe stores (Source: Wikipedia). Other celebrities, wearing ugg boots, include Gwyneth Paltrow, Cameron Diaz, Kate Hudson, Leonardo DeCaprio and the entire Spielberg family.
3. Are your boots genuine uggs?
All our boots are genuine Australian uggs that have been made in Australia for decades from premium quality sheepskin.
4. I am confused. Why are there so many different brands of ugg boots?
For a time, Deckers Outdoor Corporation owned the trademark "ugh-boot" in Australia, and through additional international trademarks were able to limit the term's use in Australia. Deckers' Ugg Australia, Emu, Old Friend, and Aussie Dogs are all made in China (a few models may still be made in New Zealand). Unfortunately, that meant plenty of Australian made ugg boots could not be so named by U.S. retailers. Owing to U.S. trademark laws, many Australian and U.S. manufacturers are now marketing ugg boots as "sheepskin boots". In January 2006, Deckers Outdoor Corporation's Australian trademark for Ugh-boot was removed from the Australian Trademarks Registry, after the trademarks office handed down their decision the words ug boots, ugg boots and ugh boots were interchangeable and generic terms for sheepskin boots. (Source: Wikipedia)
5. How do I care for my ugg boots?
Hand-wash your ugg boots in a warm water, using an approved wool detergent. To dry, place your uggs in the shade, away from heat or direct sunlight and allow to dry out slowly to retain the soft, supple finish. For more information please refer to Ugg Boots Care instructions.
6. How do I place an order?
The fastest and the most secure way of ordering is by placing an order through credit card. Just click the “checkout” buttom after you’re ready to order items,then your payment will be completed instantly.After your payment is received,beyond doubt,your order will be sent out in few hours,and we will send you the tracking number to your email,you can track it on line to check the order process.
7. How do I make a return or exchange?
Damaged or Defective Items If once you receive the uggboots from us is broken or damaged you can return the item by mail for a full refund. Pls snd us the picture and reson details of the returned items and send it to support@selluggboots.com Error-Related Refunds If there is an error on our part related to your order, we will issue a credit for any applicable shipping and charges.
8. How do I find out what size do I need?
If you are unsure of your shoe size, you can measure your foot using an ordinary ruler and use a chart provided, to estimate your size. Please keep in mind that sheepskin will compact and form around your foot over the time and what appeared to be a tight fit initially, will settle into a comfortable fit after a couple of weeks. The ugg bots designed to be worn on bare fit, providing luxurious feeling of natural sheepskin against your skin.
9. What are the shipping options and costs?
Our company offer price all including shipping and taxes.
10. What are my payment options?
We currently accept credit card,wester union and T/T.
11. I am concerned about using my credit card online. Is your site safe?
Our on-line store uses 128-bit SSL encryption technology similar to the protection offered by many banks.
12. How can I check the status of my order?
When your order has been sent out , our company will send a tracking number to your email , you can track online too!
13. How does a Customer Loyalty Discount Program work?
If your are a wholesale men want to get discount , pls send to my email support@selluggboots.com Price accoding your order quantity.
14. What is the height of the product?
Height of each product varies slightly depending on the size. The approximate height of each product is indicated under it's description.
15. When will a refund be issued for the returned/exchanged product?
Once the product is sent back to us, please allow around 10 working days for the parcel to reach our office and further 48 hours for the refund to be processed. We will notify you by email as soon as the refund is issued.
16. Why can't I find the size/colour that I am looking for?
Only sizes/colours that we have in stock are displayed on our site. We suggest that you visit us from time to time as the availability of sizes/colours vary depending on the demand.
